TEN-YEAR LIMITED
WARRANTY

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Modulex Inc. manufactured products are designed to create lasting value for your home. This limited warranty applies to all materials manufactured in our factory

Our commitment

Quality, strength, durability, and service is our priorities. They are features that are built into every product. To ensure that each and every one of our customers enjoys these benefits, we have implemented a quality control system covering all phases of production. We use it to achieve the high rate of performance required to meet ISO 9001–2000 international quality standards.

All our products are designed and manufactured to your specifications or according to the high standards of the Canadian Building Code.

What this warranty covers

We warranty that all materials manufactured in our factory (wall panels, partitions, roof trusses, and kitchen cabinets) are free from manufacturing defects. If any such product is found to be defective, we will—at our option— either have it repaired on site or send you a replacement part (transport of replacement parts as described hereafter). The warranty period begins on the date of shipment from our factory.

Kitchen Cabinets and Bathrooms

Our kitchen and bathroom cabinets are warranted against any manufacturing defects for a period of one year. They are manufactured from the finest quality materials.

Cabinets must be warehoused and installed in an environment where relative humidity is between 35% and 60%.

The natural qualities of wood and thermoplastics may cause them to contract or expand. Problems encountered in such cases cannot be attributed to manufacturing.

Our doors are warranted against warping of more than ¼".

A stiffener is required for doors higher than 42" and wider than 26" for warranty purposes.

There is no warranty on finished opaque doors.

Wall Panels, Partitions, and Roof Trusses

Modulex Inc. warrants that should any outstanding defects occur in its pre-engineered wall panels, partitions, roof trusses, or any other parts manufactured in our factory, they will be replaced within the first year at no extra cost to the customer (see conditions). Components manufactured in our factory affected by any

Major structural defects will be replaced within the first 10 years of the original factory delivery date (see conditions).

Assistance

How to get assistance

If you have a claim, please mail it to the representative from whom you purchased your product or directly to:

MODULEX INC.
3040, boul. W.-Hamel
Quebec City, Quebec G1P 2J1
Canada
E-mail: modulex@modulex-international.com

Please provide the following information to help us respond quickly and efficiently to your request:

• Contact details
• Address of the location of the defective product
• Description and photographs of the problem
• Proof of purchase

We will acknowledge receipt of your claim as soon as possible. Your claim will be investigated and an appropriate action will be taken. If it is determined that the product does not have a defect covered by our warranty, we may charge an inspection fee for any onsite inspection that may be required or requested by the customer. Because manufacturing materials and techniques may change, original replacement parts may no longer be available. In such an event—and at our sole discretion—we reserve the right to alter or replace the product with a product of equal value and/or quality.

Conditions

All Modulex Inc. warranties described herein are subject to the following conditions and limitations:

The warranty period will start on the date of shipment from our factory.

Modulex Inc. will only supply materials and/or replacement parts. (Replacement parts are usually sent with the next regular shipment.)

Any replacement products or parts will be warranted for the remainder of the applicable warranty period.

The Modulex Inc. warranty will become null and void if installation does not comply with Modulex Inc. recommended norms and standards.

The warranty applies only when products are used under normal conditions. The shell should be installed within a reasonable period of time, i.e. under 60 days.

No Modulex Inc. distributor, dealer, or representative has the authority to change, modify, or expand this warranty. The original purchaser of the product acknowledges that he or she has read and understood this warranty, is bound by its terms, and agrees to give this warranty to the original owner of the structure.

Modulex Inc. reserves the right to modify and improve its products without being required to modify or improve those already manufactured and delivered.

Limitations

This warranty sets forth Modulex Inc.’s maximum liability for its products. The Modulex Inc. limited warranty does not cover and Modulex Inc. shall not be liable for :

Any special, indirect, incidental, or consequential damage

Products or parts that are subject to improper use, lack of normal maintenance, or accident

Improper installation that does not comply with our drawings

Workmanship, scaffolding, transportation, all labor for repairs, installation, and finishing or painting

All damage due to transport (see your freight forwarder for claims or warranty)

Products or parts that anyone other than Modulex Inc. authorized personnel has attempted to repair or modify without prior written consent from Modulex Inc. headquarters.

All other items not manufactured in our factory—doors, windows, shingles, siding, etc.—are warranted by each manufacturer as outlined in their respective brochures or on their websites.

Other clauses

Should Modulex Inc. decide to have the defect repaired on site, the customer authorizes Modulex Inc. or its representative to access the site in order to perform the repairs. Failure to comply will make this warranty null and void.

The owner acknowledges that he or she has read all the terms and conditions of this warranty and declares that no other written or verbal promises have been made by the builder, dealer, or any other representative.